BOOKING A WISE OWLS CLUB
If you would like your child to join one of our Breakfast, After School or Holiday Clubs, it is important that you register your child first. Click the relevant club below. If you have already registered an account with us, log in to your parent account and make a booking.
We have provided some useful information below to help you through the booking process.
BREAKFAST & AFTER SCHOOL CLUB QUESTIONS
How early should I book for Breakfast and After School Club?
For Breakfast and After-School clubs, the earlier you book the better – as we often have waiting lists for certain days. This is particularly important for September bookings, our busiest time of year. So, even if you do not know which school your child will be attending, you should register with us as soon as possible and then complete this information on the registration form later and make a booking then.
If you have a younger sibling please be aware they do not automatically get a place so please ensure you don’t forget to enrol them early!
Last-minute bookings can be accommodated if we have space and you have completed the registration procedures.
Can I book ad hoc days for Breakfast and After School Club?
You can book ‘ad hoc’ days for the After School and Breakfast Club only if you are registered with us. These places book up quickly, so please check availability with the office first by phoning 01628 620013.
Do I need to leave a deposit for Breakfast and After School Club?
For permanent After School and Breakfast Club bookings a deposit and joining fee is payable by credit/debit card at the time of making the booking. You will be asked to pay the deposit and joining fee when you make your first booking. If a place is available, we will confirm it by email. If you request a place and we are unable to accommodate that request, you will receive a full refund. We require 6 weeks notice in writing to end a booking and we will refund your deposit as per our terms and conditions (unless a payment is outstanding). Please note, your booking for Breakfast and After School Club is NOT confirmed until you have received confirmation from our bookings team.
HOLIDAY CLUB QUESTIONS
How early should I book for Holiday Club?
For Holiday Clubs, we open bookings for each Holiday Club half a term in advance (e.g. for Christmas Holiday Club we open bookings just after October half term). We recommend booking as soon as you can and at least 1 week before your child attends. We will try to accommodate last minute bookings if there is space, but we may have to make an additional charge for this. Our Holiday Clubs are very popular so early bookings are advised.
What if the session I want to book is full?
If you have logged in and a session is unavailable, you will need to go on the waiting list. Please email info@wiseowlschildcare.co.uk to be added to the waiting list.
Do you accept Childcare Vouchers/Tax-Free Childcare for Holiday Club?
Our preferred method of payment is Credit/Debit Card via the website. We also accept payment for all childcare vouchers and tax-free childcare. If paying via childcare voucher or tax-free childcare these payments must be made the same day as the booking made. If this payment is not received at this time a £5 admin fee may apply or your booking cancelled within 48 hours.
What is your cancellation policy?
If you wish to cancel a booking we requires two (2) weeks’ notice in writing by e-mail which will be acknowledged by our bookings team. We charge a £10 admin fee per booking reference for this service. If you cancel a booking less than 2 weeks before the holiday club commences, you will not be refunded for that session.