Wise Owls at Farm View Day Nursery

Loddon Court Farm

Beech Hill Road, Reading RG7 1HT

Phone: 01183 273700

Email: fvnursery@wiseowlschildcare.co.uk

Who to Contact

We aim to respond to emails within 5 working days. Emails and phones are monitored Monday – Friday 10am – 2pm.

For the following issues, please contact your nursery directly:

• Questions relating to your child’s care & development
• Reporting your child absent for holidays or sickness
• To arrange a time to speak to your child’s key worker

To request an extra session, please send your request through the digital app.

To cancel or change your permanent booking please contact head office by email to info@wiseowlschildcare.co.uk

If you would like to report an incident at our nursery, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Wise Owls at Foxley Day Nursery

Manor Drive,

Shurlock Row,

Berkshire, RG10 0PX

Phone: 01189 343578

Email: shurlockrow-dn@wiseowlschildcare.co.uk

Who to Contact

We aim to respond to emails within 5 working days. Emails and phones are monitored Monday – Friday 10am – 2pm.

For the following issues, please contact your nursery directly:

• Questions relating to your child’s care & development
• Reporting your child absent for holidays or sickness
• To arrange a time to speak to your child’s key worker

To request an extra session, please send your request through the digital app.

To cancel or change your permanent booking please contact head office by email to info@wiseowlschildcare.co.uk

If you would like to report an incident at our nursery, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Wise Owls at Maidenhead Day Nursery

Braywick Leisure Centre

Braywick Road

Maidenhead, SL6 1BN

Phone: 07388 690250

Email: maidenhead-dn@wiseowlschildcare.co.uk

Who to Contact

We aim to respond to emails within 5 working days. Emails and phones are monitored Monday – Friday 10am – 2pm.

For the following issues, please contact your nursery directly:

• Questions relating to your child’s care & development
• Reporting your child absent for holidays or sickness
• To arrange a time to speak to your child’s key worker

To request an extra session, please send your request through the digital app.

To cancel or change your permanent booking please contact head office by email to info@wiseowlschildcare.co.uk

If you would like to report an incident at our nursery, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Courthouse School

Blenheim Road

Maidenhead, SL6 5HE

Phone: 07798 872 990

Who to Contact

If you have any questions about your booking, please email info@wiseowlschildcare.co.uk.

The After School Club phone will be in operation between 2:45pm and 6.15pm. You can send a text message or WhatsApp message outside of these hours, but you will only receive a response within these times.

If you want to report your child absent, or other communications such as lost property, please message your club directly.  Do not message head office as these messages will not be passed along and this is a safeguarding issue.

If you have any issues at the club, please speak to your key worker or the club manager first. If you would like to report an incident at one of our clubs, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Furze Platt Senior School

Furze Platt Road

Maidenhead, SL6 7NQ

Phone: 07935 211 471

Who to Contact

If you have any questions about your booking, please email info@wiseowlschildcare.co.uk.

The Breakfast Club phone will be in operation between 7:30am and 9am and the After School Club phone will be in operation between 2:45pm and 6.15pm. You can send a text message or WhatsApp message outside of these hours, but you will only receive a response within these times.

If you want to report your child absent, or other communications such as lost property, please message your club directly.  Do not message head office as these messages will not be passed along and this is a safeguarding issue.

If you have any issues at the club, please speak to your key worker or the club manager first. If you would like to report an incident at one of our clubs, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Oldfield School

Bray Road

Maidenhead, SL6 1UE

Phone: 07724 641 090

Who to Contact

If you have any questions about your booking, please email info@wiseowlschildcare.co.uk.

The After School Club phone will be in operation between 2:45pm and 6.15pm. You can send a text message or WhatsApp message outside of these hours, but you will only receive a response within these times.

If you want to report your child absent, or other communications such as lost property, please message your club directly.  Do not message head office as these messages will not be passed along and this is a safeguarding issue.

If you have any issues at the club, please speak to your key worker or the club manager first. If you would like to report an incident at one of our clubs, please email customerfeedback@wiseowlschildcare.co.uk. Please ensure you follow our complaint process below before submitting a complaint.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

St Peter’s Church

St Peter’s Road

Maidenhead, SL6 7QU

Phone: 07708 577 872

Who to Contact

If you have any questions about your booking, please email info@wiseowlschildcare.co.uk.

If you want to report your child absent, or other communications such as lost property, please message your club directly.

Breakfast Club numbers will be in operation during 7.30am-9.00am

You can send a text message or WhatsApp message outside of these hours but you will only receive a response within these times.

If you wish to report your child absent, you must report non-attendance directly to your child’s club. Do not message head office as these messages will not be passed along and this is a safeguarding issue.

If you have any issues at the club, please speak to your key worker or the club manager first.

If you would like to report an incident at one of our clubs, please email customerfeedback@wiseowlschildcare.co.uk. Please ensure you follow our complaints process below.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk

Highfield School

2 West Rd

Maidenhead SL6 1PD

Phone: 07724 641090

Who to Contact

If you have any questions about your booking prior to attending holiday club, please email info@wiseowlschildcare.co.uk.

If you want to report your child absent from holiday club before the session, please send a text message to 07724 641090. During the session, if you need to speak to a member of staff, please call 07724 641090.

If you have any issues you would like to report about holiday club, please email customerfeedback@wiseowlschildcare.co.uk. Please ensure you follow our complaints process below.

Queries about your invoice should be sent to accounts@wiseowlschildcare.co.uk