You can pre-order a daily meal at the point of booking or your child can bring a packed meal. Pre-ordered meals will consist of a healthy morning snack, and a two-course meal served for lunch at 12pm and for tea at 4pm. At least one hot meal is provided each day, often two depending on the daily programme. We aim to provide children with a healthy, balanced diet. If your child is bringing a packed lunch, please provide enough food to keep them well nourished for a long & active day (including a morning snack, lunch and tea) *We operate a nut free environment, so please do not bring any products containing nuts. Please order your meal at the time of booking.

All bookings must be made through the website and payment will be required. You can pay for holiday club using childcare vouchers and/or tax-free childcare. All cancellations incur a £10 administration fee per booking reference. We require a minimum of two week’s notice in writing to info@wiseowlschildcare.co.uk to cancel your booking or you will be required to pay for the session in full.

Come dressed ready for action and be comfortable! At Wise Owls, we love to spend time outdoors, so during the colder months, please make sure you wear something warm and bring a coat and woolly hat (clearly labelled). Wear suitable footwear for running around, climbing over play equipment, walking (in particular for outings) and in winter, getting muddy. In spring and summer, please ensure you have a hat. We often get messy, so a change of clothes is always a good idea! Please bring a labelled water bottle every day.

While we like to hold the odd snake now and again, your child is in good hands. Our team comprises of many skilled and experienced childcare professionals. All team members have undergone DBS checks, while our first aiders have received paediatric first aid training. We always maintain regulation staff-to-child ratios to guarantee appropriate supervision of your child. When we leave base camp to discover new and exciting activities, we increase our staff-to-child ratios and risk assess all excursions.

The fun begins at 8:30am and ends at 5:30pm. Upon arrival, children will be grouped by age and will have some free playtime at the start of the day to explore the array of activities on offer. Once all the children have arrived, we will get to know each other, explain the programme for the day, and discuss housekeeping matters. If you plan to pick your child up early, please let staff know in advance as we may be at the local park! Kindly make sure to pick up your child before the club closes.

Wise Owls needs to be informed if a child has specific needs and this needs to be detailed on their registration form online. If your child has an EHCP plan or is going through the process of being diagnosed the details and the plan need to be provided to the Club Manager. If your child has specific needs, we require you to book a show around to come and see the environment with your child and meet with the Manager to discuss your child before placing a booking with us. The Manager will observe and see if we can cater for your child’s needs, if your child does require a one-to-one staff member we will only be able to provide this if there is extra funding from the Local Borough or if the parent pays the additional costs.

If you have any questions about your booking prior to attending holiday club, you can email info@wiseowlschildcare.co.uk. If you want to report your child absent from holiday club before the session, please send a text message to 07724 641090. During the session, if you need to speak to a member of staff, please call 07724 641090. If you have any issues you would like to report about holiday club, please email customerfeedback@wiseowlschildcare.co.uk