Terms & Conditions of Business

For the purposes of this document Wise Owls Club shall hereinafter be called ‘The Club’ and those wishing to use the services of Wise Owls Club, shall hereinafter be called ‘The Client’.

The Club will only undertake business on these fllowing Terms and Conditions, each of which shall be incorporated or implied in any agreements between The Club and The Client. No variations of these Terms and Conditions shall be binding unless expressly confirmed by The Club in writing and signed by the Director of The Club. The Client is bound by these Terms and Conditions once it commences using the services of The Club.

The Club reserves the right to revise these Terms and Conditions and undertakes to display the most recent version on the The Club’s website.

OPERATING

  • 1. The After school Club section of the ‘The Club’ acts as a registered childcare facility for children between the hours of 15:15 and 18:15, from Monday to Friday, during The Club’s term time. (Dates are available on The Club’s website).
  • 2. The Club operates on the basis of 1 staff member to 8-10 children. Should the Client’s child require a 1:1 ratio, the child may attend the club in the normal way accompanied by his/her carer (which may be arranged through the resources of the Local Authority).

REGISTRATION

  • 3. The Client pays an admin fee and deposit for each child upon making a booking request. This can be done once you know your child’s school. You can register your child in preparation and make a booking request once your school is allocated in April.
  • 4. The Registration process gives the club permission to collect the Client’s child from school by club minibus, staff vehicle or on foot. Should the Client’s child require a 1:1 ratio, the child may attend the club in the normal way accompanied by his/her carer. If a child is not able to listen and follow instructions this could become a danger to themselves, other children or staff and will be unable to participate in this area.
  • 5. It is the parents’ responsibility to add to our registration form any information required to care for the child to the best of our abilities. This is behaviour related, needs related, family background. We may contact you before starting to assess if our staff are able to attend to your child’s needs or if 1:1 care will need to be provided. Failure to inform us in advance could result in your child being unable to attend the booked session.

FEES

  • 6. Club fees are paid in full for one half term/roughly six weeks at a time. The Club must receive payment before the first day of term and requires The Client to send payment via BACS with the reference child’s full first name initial, surname and ASC for example John Smith JSmithASC
  • 7. The Club accepts payment via all childcare vouchers and tax-free childcare payments. With this method, payment is still due on or before the first day of term. Where possible ensure you put the payment reference for example: reference child’s full first name initial, surname and ASC for example John Smith JSmithASC
  • 8. If fees are not paid on time (we will have a grace period of just one week), a £5.00 charge per week will be added to the next invoice. If The Client has difficulty paying on time The Client must contact The Office. Failure to do this could result in a ‘money claim online’ in order to retrieve the payment due and/or the child not being accepted at The Club, and no prior notice will be given.
  • 9. Bookings are charged for our full terms, including inset days and bank holidays if they fall in term time. Our term dates are available on our website. The Client must advise The Club if the child is unable to attend and the fee remains payable.
  • 10. In the event of an inset day or closure of a school when The Club is operating, The Club will still charge for the booked session(s) within our term dates. Your child is still able to attend.
  • 11. If the school attended by The Client’s child, or operation location by The Club closes due to circumstances outside The Club’s control (for example, bad weather, health and safety issues, an Act of God, diseases etc.), The Club may not be able to operate and will contact The Client by e-mail in the first instance. If The Client is aware of a school closure, it is the Client’s responsibility to contact the Club via club mobile phones or The Club’s office. Under no circumstances will the Club operate if by doing so, the health and safety of children within the care of The Club is at risk. If schools are in operation during bad weather, The Club will also aim to remain open, but The Club will, do so at its absolute discretion, decide whether it will operate and whether it will run the usual bus collection service. No refund of the fee will be due under these circumstances.
  • 12. The Club fees are reviewed regularly with our operational costs. The Club undertakes to advise The Client of revised fees a minimum of 6 weeks in advance.

BOOKING

  • 13. When The Client makes a booking for The Club, the child must attend at least one (1) day every week, unless agreed otherwise in writing. The child will automatically be booked in for the day(s) The Client has chosen or specified, each term. The Client must give The Club six (6) weeks’ notice in writing of the child either being withdrawn from The Club completely or to cancel a booked permanent session which will be acknowledged by The Club. If The Client fails to receive such acknowledgement, The Client must contact the office. If sent by e-mail, the address is info@wiseowlschildcare,co.uk. Without this procedure being followed, The Client will be charged for the booked session (s).

EXTRA SESSIONS

  • 14. The Client may purchase Ad Hoc sessions via the website by making a booking and paying by credit/debit card, childcare vouchers or tax-free childcare at the time of making the booking. If the client requests a place and we are unable to accommodate that request the client will receive a full refund, if a place is available the club will confirm by email.
  • 15. When booking an Ad hoc session, The Club requires four (4) days' notice to book the selected day. If The Club is full on that specified day, The Club will not be able to accommodate the child and The Client will receive a full refund.
  • 16. If The Client wishes to cancel an Ad Hoc session after an official booking, The Club requires seven (7) days' notice for the Client to receive a refund.
  • 17. If The Client wishes to book an extra day or days for the child to attend The Club as well as the days already booked, this may be arranged only through the office. This will only be available if there are spaces on the day requested. The Client may not exchange sessions and once booked, no refund will be given for non- attendance. For any extra sessions booked, The Client will be charged at our ad hoc rate. The Club requires seven (7) days' notice to cancel the booked extra session.

CulLECTING YOUR CHILD

  • 18. The Client must collect the child by 18.15 but should The Client be unable to do so in unforeseen circumstances, The Club must be notified before 18.00 of the revised collection time. There is then an additional late fee charge of £5 per 15 mins. After 18.30 The Client will incur a further fee equating to the cost of retaining the supervisors for the extra time required. This will be for two members of staff who must be kept advised as to The Client’s expected arrival time. These terms have been devised in recognition of the fact that The Club’s staff have other commitments after their working day.
  • 19. Should the school attended by The Client’s child finish early, The Client should notify The Club and if possible, The Club will endeavour to make arrangements for an earlier collection. The cost for this service will be at the minimum rate relating to the additional time the staff are required to cover, depending on numbers. Any additional fees will be added to the Client’s invoice. The Client is required to give The Club one (1) week's notice if the collection service for that child is not required.
  • 20. In the highly unlikely event that The Club fails to collect the child on the day he/she is due to attend The Club, the child should report to the school reception where the Club’s details are held. Arrangements will then be made for collection of the child as quickly as possible, while waiting with the security of the school staff.
  • 21. The Club reserves the right to withdraw the collection service from the Client’s child’s school should the numbers for collection drop to an uneconomic level. The Club must give 6 weeks’ notice in writing to The Client of its intention to withdraw the collection service and The Client must respond within the following 14 days as to whether to continue the sessions with The Club and provide private transport arrangements.

REPORTING AN ABSENCE

  • 22. If The Client’s child is unable to attend a session due to illness or other activities, The Club should be notified via the office, by phone or email before 14.00 to prevent the late running of the collection and inconvenience to other children in The Club’s care. The Club will respond to a message regarding absence/non- attendance and if there is no such response, The Client must continue to contact the office before 14.00.

SICKNESS POlICY

  • 23. If your child is sick or has diarrhoea, we have a 48-hour policy. With other illnesses please see NHS guidance notes.

LIABILITY

  • 24. The Club endeavours to maintain the highest standards of health and safety at all times but is not liable for any accidents which may occur. We will do all we can to care for your child safely, however, if an accident happens due to the child not listening or following instructions we are not liable.
  • 25. It is The Client’s responsibility to ensure the child has all their belongings. The Club cannot be responsible for loss or damage to items brought to the club from home. Lost property will be taken to charity shops one (1) week later.

PHOTOGRAPHS

  • 26. It is The Club’s practice to use photographs of children attending The Club for advertising, displays and website and other promotional purposes, and their name(s) may accompany any such images used. The Client should indicate appropriately on the online Registration Form if permission for their child to appear in such images is withheld. If not these images may exceed their child’s attendance.

COMMUNICATION

  • 27. It is The Client’s responsibility to collect any letters/communications from The Club at the Signing Out table and to read any posters displayed about changes or information.
  • 28. The Club will contact the Client by the e-mail address recorded on the Registration Form and it is therefore vital that this information is correct at all times and that email communications from The Club is read without delay. Further, it is The Client’s responsibility to ensure that the child’s school and year group are correctly recorded on the Registration Form, (so that the child is on the correct collection list).
  • 29. The Club is not your school, it is your responsibility to be aware of term dates, communications, outings, closures etc. that your school is doing. Please ensure you contact your school directly and communicate this information to the club as required.
  • 30. The email and phone at our office will be manned from 10am – 2pm Monday – Friday we will endeavour to respond to you within 3 working days. Our club phones are operational during the club times only 3pm – 6.30pm Monday – Friday term time only, please avoid child collection times as our focus is the children in our care.

FACILITIES

  • 31. The Club may on occasion be required to use other facilities because of functions arranged by the school (such as Parent’s Evenings). The Club may arrange a special outing for the children and in those circumstances, The client will be advised by email and a poster displayed at the Sign Out desk and the Club will notify The Client of any additional charges which will be added to the next invoice.

BEHAVIOUR

  • 32. The Club reserves the right to withdraw its services if The Client’s child is disruptive and/or aggressive in such a manner as to pose a safety risk to the other children at The Club. A verbal warning will be given to the Client and if matters do not improve, The Club will demand the immediate removal of the child. The deposit will not be refunded.
  • 33. Equally if a parent/ child is aggressive or rude to our staff at The Club or a child within our care, this behaviour will not be tolerated and The Club reserves the right to withdraw its service with immediate action. No refund of care or deposit will be received.
Version: March 2023

Any questions? Don't hesitate to contact us...

Telephone: 01628 620013
Email: info@wiseowlschildcare.co.uk
Website: www.wiseowlschildcare.co.uk
Facebook: facebook.com/wiseowlsclub

For the purposes of this document Wise Owls Club shall hereinafter be called ‘The Club’ and those using the services of Wise Owls Club, shall hereinafter be called ‘The Client’.

The Club will only undertake business on these following Terms and Conditions each of which shall be incorporated or implied in any agreements between The Club and The Clients. No variations of these Terms and Conditions shall be binding unless expressly confirmed by The Club in writing and signed by the Director of The Club. The Client shall be bound by these Terms and Conditions once having completed online registration.

The Club reserves the right to revise these Terms and Conditions and undertakes to display the most recent version on the ‘The Club’s website.

OPERATING

  • 1. The Breakfast Club section of the “The Club” acts as a childcare facility for children between the hours of 07:30 to the start of school from Monday to Friday and only during The Club’s term time.
  • 2. The Club operates on the basis of 1 staff member to 8-10 children. Should the Client’s child require a 1:1 ratio, the child may attend the club in the normal way accompanied by his/her carer (which may be arranged through the resources of the Local Authority).

REGISTRATION

  • 3. The Client pays an admin fee and deposit for each child upon making a booking request. This can be done once you know your child’s school. You can register your child in preparation and making a booking request once you school is allocated in April.
  • 4. The Registration process gives the club permission to collect the Client’s child from school by club minibus, staff vehicle or on foot.  Should the Client’s child require a 1:1 ratio, the child may attend the club in the normal way accompanied by his/her carer.  If a child is not able to listen and follow instructions this could become a danger to themselves, other children or staff and will be unable to participate in this area.
  • 5. It is the parents’ responsibility to add to our registration form any information required to care for the child to the best of our abilities.  This is behaviour related, needs related, family background.  We may contact you before starting to assess if our staff are able to attend to your child’s needs or if 1:1 care will need to be provided.  Failure to inform us in advance could result in your child being unable to attend the booked session.

FEES

  • 6. Club fees are paid in full for one half term/roughly six weeks at a time. The Club must receive payment before the first day of term and requires The Client to send payment via BACS with the reference child’s full first name initial, surname and BC for example John Smith JSmithBC.
  • 7. The Club accepts payment via all childcare vouchers and tax-free childcare payments. With this method, payment is still due on or before the first day of term.  Where possible ensure you put the payment reference for example: reference child’s full first name initial, surname and BC for example John Smith JSmithBC 
  • 8. If fees are not paid on time (we will have a grace period of just one week), a £5.00 charge per week will then added to the next invoice. If The Client has difficulty paying on time The Client must contact The office. Failure to do this could result in a ‘money claim online’ in order to retrieve the payment due and/or the child not being accepted at The Club, and no prior notice will be given. 
  • 9. The Client is charged for our full term dates. This includes inset days and bank holidays if they fall in term time. If The Client’s child is involved in other activities or will miss a session, The Client will nevertheless be charged for these sessions. The Client must notify The Club of a non-attendance.
  • 10. If The Club’s premises are closed due to health and safety, bad weather, diseases, Act of God or circumstances out of the Club’s control, The Club will not able to operate and The Client will be notified via The Club’s mobile between 07.15 and 07.45. Under no circumstances will The Club operate if by doing so, the health and safety of the children within the care of The Club is at risk.  Additionally, it is The Client’s responsibility to contact The Club via the club’s mobile telephone in the event that the child’s school is closed. No refund of fees will be given under these circumstances. 

  • 11. If the Client’s child’s school is not open due to bad weather and the child has already been delivered to The Club, The Client should notify The Club of such closure before 08.30 to arrange collection of the child at a mutually agreed location before 09.00. After this time The Client will incur the cost of retaining the two supervisors for the extra time required. (The Client should be aware that The Club’s staff have commitments outside The Club’s hours of duty). 
  • 12. The Breakfast Club fees are reviewed a few times a year after assessing operational costs. The club undertakes to advise The Client of revised fees a minimum of six weeks’ in advance. 

BOOKING

  • 13. When The Client makes a booking for The Club, the child must attend at least one (1) day every week, unless agreed otherwise in writing. The child will automatically be booked in for the day(s) specified. The Client must give The Club six (6) weeks’ notice in writing of the child either being withdrawn from The Club completely or to cancel a booked permanent session which will be acknowledged by The Club within 7 days.  If The Client fails to receive such acknowledgement, The Client must contact The Club by e-mail on info@wiseowlschildcare.co.uk.  Without this procedure being followed, The Client will be charged for the booked session(s). 

EXTRA SESSIONS

  • 14. The Client may purchase Ad Hoc sessions via the website by making a booking and paying by credit/debit card, childcare vouchers or tax-free childcare at the time of making the booking.  If the client requests a place and we are unable to accommodate that request the client will receive a full refund, if a place is available the club will confirm by email.
  • 15. When booking an Ad Hoc session, The Club requires four (4) days’ notice to book the selected day. If The Club is full on that specified day, The Club will not be able to accommodate the child and The Client will receive a full refund.  
  • 16. If the Client wishes to cancel an ad hoc session after an official booking, The Club requires seven (7) days’ notice for the client to receive a refund. 
  • 17. If The Client wishes to book an extra day or days for the child to attend The Club as well as the days already booked, this may be arranged only through the office. This will only be available if there are spaces on the day requested. The Client may not exchange sessions and once booked, no refund will be given for non- attendance.  For any extra sessions booked, The Client will be charged at our ad hoc rate.  The Club requires seven (7) days notice to cancel the booked extra session. 

COlLECTING YOUR CHILD

  • 18. When The Club’s staff accompany the Client’s child on foot to the school, this implies The Client’s consent to do so.   Children are required to follow simple instructions from staff if this is not carried out then our service may be removed for the safety of your child, other children in our care and our staff. 
  • 19. Breakfast will be served until 08.10 each day. After this point The Club will prepare the children to start their walk to school. 


REPORTING AN ABSENCE

  • 20. If The Client’s child is not able to attend a session due to illness or other activities The Client must inform The Club via the onsite mobile number provided on booking.  The fees will not be refunded. 

SICKNESS POlICY

  • 21. if your child is sick or has diarrhoea, we have a 48-hour policy with other illnesses please see the NHS guidance notes. 

LIABILITY

  • 22. The Client is required to update any changes to the contact details on the on-line Registration Form immediately in order to protect the safety of the child. 
  • 23. The Client must ensure their child has all their belongings in a suitable bag which is easy to carry to school. The Club cannot be held responsible for loss or damage to anything brought to the club from home. The Club has limited storage and lost property will be taken to charity shops 1 week later. 

  • 24. It is The Client’s responsibility to collect any letters from The Club addressed to them from the Signing In table and to read any posters here about changes or information.
  • 25. The Club will do its upmost to keep your child safe from harm within its care but is not liable for any accidents which may occur.

PHOTOGRAPHS

  • 26. It is The Club’s practice to use photographs of the children attending The Club for advertising, displays, the website and other promotional purposes and their name(s) may accompany any such images used. The Client should indicate appropriately on the Registration Form if permission for their child to appear in such images is withheld.  If not these images may exceed their child’s attendance. 

COMMUNICATION

  • 27. The Club will contact the Client by the e-mail address recorded on the online Registration (main carer) and it is therefore vital that this information is correct at all times and that email communications from The Club is read without delay. Further, it is The Client’s responsibility to ensure that the child’s school and year group are correctly recorded on the Registration (so that the child is on the correct delivery list).
  • 28. Any important communication between The Client and The Club should be conducted by telephone via the breakfast club mobile number between 07.30 and 09.00 or between 10.00 and 14.00 the day before to the office on (01628 620013) or e-mail (info@wiseowlschildcare.co.uk). The Club will acknowledge the call or e-mail.
  • 29. The Club is not your school, it is your responsibility to be aware of term dates, communications, outings, closures etc. that your school is doing.  Please ensure you contact your school direct and communicate this information to the club as required. 
  • 30. Your email and phone at our office will be manned from 10.00 – 14.00 Monday – Friday we will endeavor to respond to you within 3 working days.  Our club phones are operational during the club times only 07.15 – 09.00 Monday – Friday term time only, please avoid child delivery times 08.25 as our focus is the children in our care. 

FACILITIES

  • 31. The Club may not on occasion be able to operate its service from the usual facilities due to functions such as its used as a polling station.  The Club undertakes to display a poster at the Signing In desk advising The Client of the revised arrangements which may involve a trip to the local park. 

BEHAVIOUR

  • 32.The Club reserves the right to withdraw its services if The Client’s child is disruptive and/or aggressive in such a manner as to pose a safety risk to him/herself, the other children or the staff at The Club. The Staff will initially give a verbal notice to try to resolve the matter but in an extreme case, The Club will demand the immediate removal of the child and the deposit and fees will not be refunded.  The decision of The Club is final. 
  • 33. Equally if a parent/child is aggressive or rude to our staff at The Club or a child within our care, this behaviour will not be tolerated and The Club reserves the right to withdraw its service.  No refund of care or deposits will be received. 
Version: March 2023

Any questions? Don't hesitate to contact us...

Telephone: 01628 620013
Email: info@wiseowlschildcare.co.uk
Website: www.wiseowlschildcare.co.uk
Facebook: facebook.com/wiseowlsclub

For the purposes of this document Wise Owls Club shall hereinafter be called ‘The Club’ and those wishing to use the services of Wise Owls Club, shall hereinafter be called “The Client”.

The Club will only undertake Business under the following Terms and Conditions, each of which shall be incorporated or implied in any agreements between The Club and The Clients.  No variations of these Terms and Conditions shall be binding unless expressly confirmed by The Club in writing and signed by the Director of The Club.  The Client is bound by these Terms and Conditions once having completed the online registration.

The Terms and Conditions may be altered from time to time. The Club undertakes to display the latest version on The Club’s website. 

OPERATING

  • 1. The Club acts as a registered childcare facility for children between the hours of 08:30 and 17:30 Monday to Friday during holiday periods at Highfield School in Maidenhead. The Club is closed on bank holidays and for the period over Christmas between Christmas and New Year or until the new term. Dates are available on our website. 
  • 2. The Club operates on the basis of 1 staff member to 8-10 children.  Should The Client’s child require a 1:1 ratio, the child may attend the club in the normal way accompanied by his/her carer (which may be arranged through the resources of the Local Authority. 

REGISTRATION

  • 3. It is The Client’s responsibility to keep the information on the Registration Form online up to date for the children and carers.  Failure to update vital information such as e-mail address, contact details and home address could result in a Social Services issue. 
  • 4. It is the parents' responsibility to add into our registration form any information required to care for the child to the best of our abilities.  This is behaviour related, needs related, family background.  We may contact you before starting to asses if our staff are able to attend to your child’s needs or if 1:1 care will need to be provided.  Failure to inform us in advance could result in your child being unable to attend the booked session.

FEES

  • 5. The Club’s preferred method of payment is Credit/Debit Card via the website.  The Club  also accepts payment for all childcare vouchers and tax-free childcare.  If paying via childcare voucher or tax-free childcare these payments must be made the same day as the booking made.  If this payment is not received at this time a £5 admin fee may apply or your booking cancelled within 48 hours.
  • 6. If The Client has difficulty paying on time, The Club must be contacted and failure to do this may result into a ‘money claim online’ to retrieve the money and/ or the child not being accepted at The Club.  No child will be able to attend our provision without full payment received and no communication. 
  • 7. The Club will be unable to operate in the event of health and safety issues, bad weather, diseases, Acts of God or circumstances beyond The Club’s control and the premises will be closed.  In adverse weather conditions, The Client must contact The Club on the club mobiles to establish the current situation.   Updates will be posted on The Club’s social media pages, and if possible, on The Club’s website.  The Club will put the safety of the children and staff first and will not take any unnecessary risks.  There will be no refund due.

BOOKINGS

  • 8.  Bookings must be made in advance to secure a place for The Client’s child, in order to arrange staff, meals and outings.  This can be done via The Club’s website with full payment.  
  • 9. All bookings are confirmed by email at the time the booking is made. If such email confirmation is not received, then the session is not booked. If the information contained in the confirmation of booking is incorrect in any way, The Client should contact the office. You will receive reminder emails regarding outings and any items required. The Client is responsible for noting this information and acting accordingly.  It is The Client's responsibility to dress their child appropriately for the days activities. 
  • 10. The Client may book one day, several days or whole weeks.  The Club does not offer half-day sessions or sibling discounts due to the low pricing policy of The Club. 
  • 11. ALL Holiday Club fees are to be paid in full, at the booking process.  This applies to the cost of outings and meals.   If payment is via voucher and the voucher payment is not received your booking could be cancelled or an admin fee applied. 
  • 12.The Club’s fees are revised regularly when reviewing outgoing costs. 

BOOKING MEALS

  • 13. The Client has the option to book meals or send the child with a packed lunch and tea to The Club and this should be healthy in line with The Club’s healthy eating policy. The Client should be aware that The Club operates a no nut policy. There are occasions when this option may only be fixed meals or no meals due to the days activities.

CANCELLING A BOOKING

  • 14.  If The Client wishes to cancel a booking The Club requires two (2) weeks’ notice in writing by e-mail which will be acknowledged by The Club. We charge a £10 admin fee per booking reference for this service.  If The Client cancels a booking at short notice due to other arrangements or sickness, The Club will not refund the fee for that session.

REPORTING AN ABSENCE

  • 15. If your child is sick or has diarrhoea, we have a 48-hour policy, with other illnesses please see the NHS guidance notes. No refund will be given. 

COLLECTING YOUR CHILD

  • 16. The Client must collect the child by 17.30 but should The Client be unable to do so in unforeseen circumstances, The Club must be notified before 17.00 of the revised collection time. There is then an additional late fee charge of £5. After 17.45 The Client will incur a further fee equating to the cost of retaining the supervisors for the extra time required. This will be for two members of staff who must be kept advised as to The Client’s expected arrival time.  These terms have been devised in recognition of the fact that The Club’s staff have other commitments after their working day. 

OUTINGS

  • 17. The booking of a session with The Club implies that The Club has The Client’s consent for the child to be taken on outings by the minibus or on foot. Information on activities is available on the online booking form.
  • 18. The Club aims to take the children (walking) to the park daily, weather dependent.  It is The Client’s responsibility to be aware of all scheduled outings, read all signs displayed at the Signing In desk.  On outings days, The Club will depart from the premises at 09.30 and the child must arrive on time to avoid being left behind. In that event The Client would need to deliver the child to the destination. The children and staff will usually return to The Club at 16.00.  Discovery club may leave sooner or return later depending on the outing. It is The Client’s responsibility to check this information. If there are adverse weather conditions then outings may be cancelled. The Club will not take unnecessary risks which endanger the children or staff.  Payments will not be refunded. 
  • 19. In the highly unlikely event that The Club planned outing is unable to happen we will do our best to organise something in its place.  Communication of this will be emailed to the main carer.  
  • 20. Children in the Junior club will not require spending money on outings as there are no visits to gift shops.  Discovery club may bring spending money on outing days but this is optional.  The Club cannot accept responsibility for spending money nor items purchased by the child. 
  • 21. The Club takes every precaution to ensure each child is safe at all times.  The Club has procedures in place which the children are aware of in the unlikely event of a child being lost.  If the child is unable to listen to instruction and follow procedure The Club recommends that he/she is not booked for outing days in the interests of the safety of the child.  If your child is unable to listen to instructions on an outing day you will be contacted to collect your child as soon as possible to ensure the safety of them and others.
  • 22. The Club takes the Discovery children on more regular and adventurous outings. The Club has procedures in place which the children are aware of in the unlikely event of a child being lost.  If The Client’s child is unable to listen to instruction and follow procedure The Club recommends that he/she is not booked for outing days in the interests of the safety of the child and the staff.  If your child is unable to listen to instructions on an outing day you will be contacted to collect your child as soon as possible to ensure the safety of them and others. 
  • 23. If The Client books a session with The Club on an outing day, the child must go on the outing on offer.  All staff are required to accompany the children and the premises are not available during the outing. Please ensure your child is able to do the activity, e.g. Swimming, ice skating, bike riding etc. 

POTTY TRAINING

  • 24. Wise Owls Club aims for all children who attend the holiday club to be potty trained due to staffing ratios, outings and the layout of the school.  However, if your child is not potty trained, then please provide all of the necessary items and speak with a member of our team.  If your child is in nappies all equipment including changing mats must be provided.

PHOTOGRAPHS

  • 25. It is The Club’s practice to use photographs/videos of children attending The Club which may be used for advertising, displays of other promotional purposes and the name of the child may accompany any such images. If The Client wishes to withhold consent for this practice, it should be clearly indicated on The Club’s online Registration Form.  If not these images may exceed their child’s attendance.

LIABILITY

  • 26. The Club takes every precaution to keep the children within its care safe from harm, but The Club is not liable for any accidents which may occur. 
  • 27. The Client is responsible for their child’s belongings. The Club cannot be held liable for loss or damage of such possessions and two (2) weeks after each holiday, these belongings will be given to charity. 

BEHAVIOUR

  • 28. The Club reserves the right to withdraw its services if The Client’s child is disruptive or aggressive in a manner which poses a safety risk to the other children at The Club.  The Club will give an initial verbal warning but if matters do not improve or in an extreme case, The Club will demand the immediate removal of the child and the fees will not be refunded.  The decision of The Club is final.
  • 29. Equally if a parent/ child is aggressive or rude to our staff at The Club or a child within our care, this behaviour will not be tolerated, and The Club reserves the right to withdraw its service.  No refund of care will be received.
Version: March 2023

Any questions? Don't hesitate to contact us...

Telephone: 01628 620013
Email: info@wiseowlschildcare.co.uk
Website: www.wiseowlschildcare.co.uk
Facebook: facebook.com/wiseowlsclub

For the purposes of this document The Jump In & Wise Owls Holiday Camp shall hereinafter be called ‘The Camp” and those using the services of ‘The Camp’, shall hereinafter be called ‘The Client’.

‘The Camp’ will only undertake Business under the following Terms and Conditions, each of which shall be incorporated or implied in any agreements between The Camp and The Clients.  No variations of these Terms and Conditions shall be binding unless expressly confirmed by The Camp in writing and signed by the Director of The Camp.  The Client is bound by these Terms and Conditions once completing the online registration.

These terms may change over time however the latest version is always available on our website.

By completing registration online, you are acknowledging that you are aware of our terms and conditions and know that you are bound by them. 

OPERATING

  • 1. The Holiday Camp acts as a registered childcare facility for children aged 5-14 years old between the hours of 09:00 and 17:00, from Monday to Friday during holiday periods (Easter, May Half term and Summer holidays) at Jump In in Slough. Dates are available on our website booking service. 

  • 2. Our staff are professional and work in a controlled environment if your child requires a ratio of 1:1 we will be unable to fund this expense.  Our ratios are 1:8.  If extra assistance is required the expense will be passed onto yourself to find funding or cover these costs. 

REGISTRATION

  • 3. It is The Client’s responsibility to keep the information on the Registration Form online up to date for the children and carers.  Failure to update vital information such as e-mail address, contact details and home address could result in a Social Services issue. 
  • 4. It is the parents' responsibility to add into our registration form any information required to care for the child to the best of our abilities.  This is behaviour related, needs related, family background.  We may contact you before starting to assess if our staff are able to attend to your child’s needs or if 1:1 care will need to be provided.  Failure to inform us in advance could result in your child being unable to attend the booked session. 

BOOKINGS

  • 5. Bookings must be made in advance to secure a place for your child so The Camp can arrange staff:children ratios.  This can be done via our website with full payment only.   
  • 6. It is The Client’s responsibility to dress their child appropriately for the days activities. 
  • 7. All bookings are confirmed via email confirmation. If you do not receive a confirmation email within a week please contact the office as we may not have received your booking.  This will also include any items needed which states what is required, if anything, each day. This also expresses our NO NUT policy and the healthy eating we like to promote.  You must send your child with a packed lunch and snacks this should contain a healthy balanced diet.  It is The Client’s responsibility to read this information.  If there are any incorrect days booked in this confirmation you must contact us immediately to ensure it is put right and you will be sent a second confirmation email with the correct details. 
  • 8. You may book one day, several days or whole weeks – to suit your needs.  We do not offer half day sessions or sibling discount due to our low prices. 
  • 9. A Jump In waiver must be completed by the parent prior to the child booking and before attending on the day.  If this is not done it must be before the child is left at the site. 


FEES

  • 10. The Club’s preferred method of payment is Credit/Debit Card via the website.  The Club also accepts payment for all childcare vouchers and tax-free childcare.  If paying via childcare voucher or tax-free childcare these payments must be made the same day as the booking made.  If this payment is not received at this time a £5 admin fee may apply or your booking cancelled within 48 hours.  
  • 11. If The Client has difficulty paying on time, The Club must be contacted and failure to do this may result into a ‘money claim online’ to retrieve the money and/ or the child not being accepted at The Club.  No child will be able to attend our provision without full payment received and no communication. 
  • 12. ALL camp fees are to be paid in full, at booking. If payment is via voucher and the voucher payment is not received your booking could be cancelled or an admin fee applied. 
  • 13. If the premises close due to health and safety, diseases, bad weather or acts of god out of our or their control we will be unable to operate The Camp.  It is your responsibility to contact us via The Camp phone to find out the situation.  We may be able to open later in the day, however do not wish to put our staff or the children safety at risk.  We will keep you up to date on social media, email and if possible our web site and the phones.  If the office is closed there will be a mobile contact number available on the answerphone to contact.  No refund will be due. 
  • 14. Holiday camp fees are revised regularly based on operational costs. 


CANCELLING A BOOKING

  • 15. If you wish to cancel an official booking we need two (2) weeks' notice.  A £10 admin fee per booking reference will be applied.  If you cancel a booking at short notice due to other arrangements or sickness you will not be refunded for this day. 

REPORTING AN ABSENCE

  • 16. If your child is sick or has diarrhoea we have a 48-hour policy with other illnesses please see the NHS guidance notes. A refund will not be given.

MEALS

  • 17. We cannot offer food, your child must bring a packed lunch and snacks for the day, if you give them money be aware we will not prevent them from using the snack bar.  We will offer tap water throughout the day. 

COLLECTING YOUR CHILD

  • 18. We close at 17.00 if you are running late we charge The Client this will incur a further fee equating to the cost of retaining the supervisors for the extra time required. This will be for two members of staff who must be kept advised as to The Client’s expected arrival time.  These terms have been devised in recognition of the fact that The Club’s staff have other commitments after their working day. 

OUTINGS

  • 19. We have permission to take your child on any scheduled trips to the park. We will be walking the children to the park each and every day for fresh air.  A risk assessment is completed for every trip to the park. 

COMMUNICATION

  • 20. It is the parent’s responsibility to read all posters and information on the entrance desk. If you give your child money it is your responsibility to tell them what this is for and for them to take care of it.  You will need to give your child this responsibility as the staff will not govern them in what they buy nor look after their money for them.  We feel this is a good lesson to learn about money. 

  • 21. You may receive letters on the welcome desk which it is your responsibility to collect when signing out and read.
  • 22. If your email, contact details or home address changes it is your responsibility to update online.  If we do not have your contact details this could result in a social services issue. 

LIABILITY

  • 23. We will do our up most to keep your child safe from harm within our care but we are not liable for any accidents which may occur. 

  • 24. If your child is unable to listen to instructions on any day you will be contacted to collect your child as soon as possible to ensure the safety of them and others in our care. 
  • 25. It is The Client’s responsibility to ensure their child has all their belongings we cannot be responsible to loss or damage to anything bought to the club from home.  We do not have storage for this so anything left 1 week after each holiday will be given to charity. 

PHOTOGRAPHS

  • 26. Photographs/ video of your child may be used for our adverts or displays and their name(s) may accompany any such photographs used.  If you do not want your child to be photographed/ video or their name(s) used we must be informed of this in writing.  These photos or videos may also be on our web site or face book page or twitter.  If not these images may exceed their child’s attendance. 

BEHAVIOUR

  • 27. If your child becomes disruptive and/or aggressive to other children or staff we may cancel your child’s attendance giving you a verbal warning in advance.  This is for the safety of the other children in our care and safety of our staff. No refund of care will be received. 
  • 28. Equally if a parent is aggressive or rude to our staff at The Camp or a child within our care, this behaviour will not be tolerated and The Camp reserves the right to withdraw its service.  No refund of care will be received.
Version: March 2023

Any questions? Don't hesitate to contact us...

Telephone: 01628 620013
Email: info@wiseowlschildcare.co.uk
Website: www.wiseowlschildcare.co.uk
Facebook: facebook.com/wiseowlsclub