Developing a close working relationship with parents is a major priority for Wise Owls Childcare and in order to achieve this we aim to establish clear lines of communication with children, parents and staff to enable any issues or complaints to be brought forward and dealt with promptly and professionally. It is important to us that we are given the opportunity to deal with your concerns or issues before you make them public. In most cases, there is a good reason why certain processes are followed, and we would like the opportunity to work with you to alleviate any concerns you may have. To speed up this dialogue, please follow the correct process to lodge a complaint.
Please read our Complaints process before submitting your complaint to ensure your concerns are dealt with in the most efficient way.