Day Nursery Registration and Bookings Policy
Registration Confirmation
Once you have received your nursery place offer via email, you will have 48 hours to accept the nursery place. Your nursery place will only be confirmed once the following steps are completed:
- Submission of the Enrolment Form
- Payment of a £95.00 non-refundable administration fee
- A holding fee of £250 (non-refundable if your child does not start with us). The holding fee will be transferred to a refundable deposit once your child starts at the nursery.
- Payment of 50% of the first month’s fees (based on our non-funded rate), which will be applied to your first invoice. This will not take into account funding, but this fee will remain as credit on your account for when your child starts.
Your nursery place will be confirmed once these requirements have been fulfilled.
Attendance
Attendance will be based on the start date published in your offer email. Minimum attendance is 2 days.
For funded places, there will be a minimum attendance requirement of either 2 days or 3 days depending on the age of your child. Please refer to our current fees for this information.
Funded only sessions must be discussed solely with Head Office.
Part-time bookings must include a Friday or a Monday (subject to availability).
Bookings Policy
The following policy applies before your 3-month notice period commences (3-months from the booked start date).
We understand that circumstances can change, and we will aim to accommodate booking adjustments where possible and within reason, minimising the financial impact on families. However, due to high demand for places and the time gap between an initial booking and a start date, cancellations or changes may still result in costs for the nursery. To ensure appropriate staffing levels, we have a strict booking policy in place for any modifications to confirmed nursery bookings.
Requests for changes must be made in writing via info@wiseowlschildcare.co.uk
Any decision to change or cancel your booking must be finalised prior to the start of the 3-month notice period to avoid any further charges in addition to those outlined below. Be aware it can take 5 – 10 working days for us to look into this option. It is your responsibility to be aware of when your 3-month notice period begins.
Requests to delay your booking before the 3-month notice period commences
If you wish to delay your child’s start date before the 3-month notice period begins, we may consider offering some flexibility for booking changes up to one month of your original booked start date. In order to make this change, an admin fee of £50 is payable upon confirmation of the change to your booking. Your holding fee will remain in place to secure your amended booking and no further changes will be considered. Changes to a booking are considered based on availability and financial impact.
If you decide to cancel your booking and this is prior to the 3-month notice period, your holding fee will not be reimbursed, however, you will receive your payment of 50% of your fees.
If your cancellation falls within the 3-month notice period, please be aware that fees will be due in accordance with our terms and conditions.
Requests to reduce the number of days in your original booking before the 3-month notice period commences
If you wish to reduce the number of days your child will attend from your original confirmed booking in the period between the booking confirmation and the 3-month notice period prior to commencing, your booking will automatically be cancelled, and you will not be reimbursed your holding fee. You will then need to submit a new request for childcare on the days you now require. You will have 48 hours to accept your new offer and pay the £95 administration fee and £250 holding fee. We will transfer the 50% of your first month’s fees to your new booking and this will remain as credit on your account when your child starts. Other families wishing to book will be given priority in this situation.
If this request is within the 3-month notice period, please be aware that fees will be due in accordance with our terms and conditions.
We appreciate your understanding of the costs around providing high-quality childcare and cooperation in ensuring we can continue to provide this to all families.