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We’d love to hear from you

At Wise Owls Childcare, we understand how important it is to find the right environment for your little one to learn, grow, and thrive. Whether you’re exploring your options or ready to enrol, we’d love to hear from you!

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Wise Owls at Foxley Day Nursery

Manor Drive,

Shurlock Row,

Berkshire, RG10 0PX

Phone: 01189 343578

Email: shurlockrow-dn@wiseowlschildcare.co.uk

Wise Owls at Foxley Day Nursery is a peaceful and picturesque countryside nursery in Shurlock Row located in a lovely woodland setting on Manor Drive (RG10 0PX).

Foxley Day Nursery is conveniently located for families living in Warfield, Wargrave, Twyford, Binfield, Winnersh, Waltham St Lawrence and Ruscombe.

Wise Owls Childcare Head Office

Unit 2, Thimble Farm

Stud Green, Holyport

Maidenhead, SL6 2JH

Phone: 01628 620013

Email: info@wiseowlschildcare.co.uk

We aim to respond to emails within 5 working days. Emails and phones are monitored during office opening times Monday – Friday 10am – 2pm.

For the following issues, please contact the nursery directly on 01189 343578  or email shurlockrow-dn@wiseowlschildcare.co.uk

  • Questions relating to your child’s care & development
  • Reporting your child absent for holidays or sickness
  • To arrange a time to speak to your child’s key worker

 

To request an extra session, please send your request through the nursery’s digital app.

To cancel or change your permanent booking contact head office by email to info@wiseowlschildcare.co.uk

If you would like to report an incident at our day nursery, please email customerfeedback@wiseowlschildcare.co.uk. Please follow our complaint process for Day Nurseries before submitting a complaint. See below.

For queries about your invoice please email accounts@wiseowlschildcare.co.uk

Please complete the form above and do not contact the nursery directly. This will only slow down your enquiry.

This form will be sent directly to our bookings team who will contact you within 3 working days to confirm if we have space available and/or if a tour can be arranged. If you have not heard from our bookings team within 3 working days, please contact us on 01628 620013.

Developing a close working relationship with parents is a major priority for Wise Owls Childcare and in order to achieve this we aim to establish clear lines of communication with children, parents and staff to enable any issues or complaints to be brought forward and dealt with promptly and professionally. It is important to us that we are given the opportunity to deal with your concerns or issues before you make them public. In most cases, there is a good reason why certain processes are followed, and we would like the opportunity to work with you to alleviate any concerns you may have. To speed up this dialogue, please follow the correct process to lodge a complaint.

Please read our Complaints process before submitting your complaint to ensure your concerns are dealt with in the most efficient way.

https://www.wiseowlschildcare.co.uk/app/uploads/2025/01/Complaints-Procedure-Nurseries-updated-Jan-2025-.pdf