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Policies

Safeguarding Policy

Wise Owls believe the safety, welfare, and protection of every child is essential. We believe children have the right to be completely safe, protected from both fear and harm; we are committed to protecting all the children in our care. As an Ofsted regulated company, we comply with the local child safeguarding procedures, and it is our duty to record and report to children services any concerns regarding the possible abuse of children in our care.

Privacy Policy

GDPR stands for General Data Protection Regulation and replaces previous Data Protection directives (Data Protection Act 1998). GDPR gives individuals greater control over their own personal data. As a Childcare business, it is necessary for us to collect personal information about the children who attend as well as staff and parents/carers.

Sickness and Managing Medicine Policy

Wise Owls Day Nursery has a strict policy regarding sickness for staff and children. Maintaining good hygiene in our day nurseries is a top priority to ensure health and safety of children and staff working for Wise Owls.

Hygiene Policy

Maintaining good hygiene in our day nurseries is a top priority to ensure the health and safety of children and staff working for Wise Owls. Below are our hygiene practices designed to prevent the spread of illness and infection at nursery:

Complaints Process and Policy

Developing a close working relationship with parents is a major priority for Wise Owls Childcare and in order to achieve this we aim to establish clear lines of communication with children, parents and staff to enable any issues or complaints to be brought forward and dealt with promptly and professionally. It is important to us that we are given the opportunity to deal with your concerns or issues before you make them public. In most cases, there is a good reason why certain processes are followed, and we would like the opportunity to work with you to alleviate any concerns you may have.

Adverse Weather Policy

Wise Owls Childcare have an adverse weather policy in place to ensure we are prepared for adverse weather such as heavy snow/storms. In the event of disruption caused by adverse weather, the prime concern of the setting must always be the safety of the children, their families, and our staff. As a company we risk assess the safety of all before any decisions are made with Wise Owls operating its services. We will make every effort to stay open and to cause as little disruption as possible.